Exploring The Concept Of Empowerment Social Work Essay

Exploring The Concept Of Empowerment Social Work Essay Empowerment can be defined in general as the capacity of individuals, groups and/or communities gain control of their circumstances and achieve their own goals, thereby being able to work towards helping themselves and others to maximise the quality of their lives. In health and social care empowerment means patients, carers and service users exercising choice and taking control of their lives. It is not that one is empowered means he or she become all powerful like God. Even if we are empowered still we have limitation. Actual meaning of empowerment is that one feels that he or she able and feels powerful enough in certain situations to take part in decision making. I also will explain how politics played a part in disempowering women in health and social care services. It is a greatest challenge in health and social care to achieve progress with the empowerment of carers and people who receive services. Beginnings of twentieth century women were disempowered because of politics played a part. Emancipation is a commonly used word in other western European countries to refer to what in the UK mean by empowerment. The word emancipation has is useful because it has overtones of the struggle for votes for women in Britain at the beginning of the twentieth century, so it reminds us that empowerment  Ã‚  in the health and social services has a political aspect. When carers and people who use services experience being disempowered and excluded, this is a form of political disenfranchisement. In other words, it is as though they have no vote and are not treated as full members of society. In contrast, when people become empowered, they can exercise choices and have the possibility of maximising their potential and living full and active lives.   There is a tension between enabling people to take control of their lives and recognising that workers may need to intervene and take control sometimes, in order to protect other people. This applies to both empowerment and advocacy. Empowerment for people with learning disabilities is the process by which they develop increased skills to take control of their lives. This will help them achieve goals and aspirations, maximising their quality of life. A key feature in empowering people is giving them a voice and actively listening to what they have to say. Empowerment is, therefore, closely linked to the concept of advocacy. Empowerment in learning disability can be described as a social process, whereby people who are considered as belonging to a stigmatised social group can be assisted to develop increased skills to take control of their lives. This increased control will help them to achieve their goals and aspirations and thus potentially maximise the quality of their lives. The concept has connections with assertiveness and independence and is clearly linked to the various forms of advocacy. When considering the current climate it is somewhat an indictment on our times that the Government sees the need to name the White Paper regarding its vision for learning disability services as Valuing People. The title alone inversely suggests that as a society we are not valuing people. The content presents the evidence on levels of exclusion, disempowerment and lack of valued social roles facing those with a learning disability and how services should be planned to address this. (A similar Scottish Executive Review of Learning Disability has the title The Same As You.) For the individual with a learning disability, the subjective experience of empowerment is about rights, choice and control which can lead them to a more autonomous lifestyle. For the professional, it is about anti-oppressive practice, balancing rights and responsibilities and supporting choice and empowerment whilst maintaining safe and ethical practice. Education is often seen as the main engine of empowerment, equality and rights of access. Thus, as a group, people with a learning disability can be at a particular disadvantage. They may have to be enabled and supported to perhaps overcome social obstacles and can be dependent on others to make important information accessible to them, assist them with advocacy and help safeguard their rights. A key feature in empowering individuals is giving them a voice and then listening actively to what they have got to say. Person Centred Planning with its focus on placing the individual at the centre of the process and using techniques to obtain meaningful participation can be a major contribution to finding out what people have got to say. Empowerment will bring along with it rights and responsibilities plus also potential risks for people. It is often the fear of physical risk which can inhibit empowerment processes for people who see themselves as responsible for vulnerable people. They may fear a blame culture if things go wrong. Surprisingly, as recently as 1998, the Social Services Inspectorate noted there were no systematic approaches for risk assessment and management in the field of learning disability. The Foundation for People with a Learning Disability set out to identify good practice in how to reconcile the tension between ensuring the safety of an individual with a learning disability and empowering them to enjoy a full life in the community. A report was produced called Empowerment and Protection (Alaszewski et al, 1999) which suggested that organisations needed to develop risk policies which embrace both protection and empowerment issues at the same point. The definition of risk should look at consequences and probability. Procedures should also include, from the start, the wishes and needs of the person who has the learning disability and involve them  throughout, including the decision making stage. Such comments about organisations developing appropriate risk strategies show that empowerment is not there just  as a concept for front line staff, but should penetrate the strategic planning levels. Valuing People states (Section 4.27) that people with a learning disability should be consulted for their views on services and these views utilised at a corporate planning level. In Mrs Ali case she is empowered by Muslim religious faith to take of her bed-bound husband although in contrast her care taker Jean believes that Mrs Ali should be empowered. This indicates religion also empower some people to take care vulnerable people.

Integrating Traditional Medicine with Western Medicine

Name: Anthony OLUSOLA Course Title:Medical Anthropology Topic:Traditional and Bio-Medical Practice: Integrating traditional and modern systems in the Nigerian health care delivery. Research Question: To what extent, if any, has traditional medicine in comparison to Bio-Medical practice, been incorporated to the health care delivery systems in Nigeria and how much promotion is given to the significance and efficacy of the practice of traditional medicine in curing same illness? Abstract:The practice of traditional medicine among the people of Nigeria in the Western region of Africa transcends the advent of Bio-Medicine and occupies a prominent position in the delivery of health care. Majority of the rural dwellers as well as substantial proportion of the urban dwellers rely on traditional medicine for solutions to illness and healing. A significant number of Nigerians living abroad rely strongly on the efficacy of traditional herbs for medical treatment, regardless of their level of e ducation and cost of transporting such herbal medicine to their country of residence.However, several successive governments in Nigeria have continued to neglect the indigenous health care methods in their health policy. This paper examines the relevance of traditional medicine and its contributions to health care delivery systems in Nigeria, and the rate at which people opt for alternative medical interventions as brought about by the inaccessibility of modern medicine as well as the financial implications. Against these backdrops, this paper proposes considerable recognition for traditional medical practice and its possible integration into the nation’s health care delivery system. Medical system in Nigeria: An examinationWhereas health is the most precious of all things and it is the foundation of all happiness, traditional medicine, in response to the health needs of the people, developed as an integral part of the various communities in Nigeria and its practice dates bac k in time, long before the advent of modern technology and inventions. It in fact, plays a huge role in providing a sense of identity and spirituality to the people of Nigeria. Historically, traditional medicine reflects the social-religious structures of the indigenous societies from which it emerges, along with the values, beliefs, behaviours and practices developed over the years.The administration of traditional medicine is conducted by a traditional healer or elder, often regarded as native doctors, who took care of their patients using extracts of plants, animals and mineral substances as well as other methods based on the social, cultural and religious beliefs of the community. Such person is also considered to be well grounded in the prevailing knowledge, attitudes, and beliefs in the community about physical, mental and social well-being and the cause of diseases and disabilities (WHO, 1976).The medical services provided by this individual is widely acceptable among the peo ple both in the rural and the urban areas. According to World Health Organization, traditional medicine is the totality of knowledge and practices, whether explicable or not, used in diagnosing, preventing or eliminating a physical, mental or social dis-equilibrium and which rely exclusively on past experiences and observations handed down from generation to generation, whether verbally or in writing (WHO,1976).With this definition, it can be argued that the practice of traditional knowledge is rooted in the in-depth wisdom and versatility of the administrator not only on the causality of diseases, but also the need for a healthy community without necessarily draining the people of their finances thus making health care accessible and affordable. However, despite the importance of traditional medicine, it has incredibly suffered neglect and non-recognition by the nation’s health developing and planning agencies.More attention is continually drawn to the modern medical system with little or no concern for the accessibility of this system as well and its affordability. The sustainability of an average family in Nigeria is valued at less than 5 dollars a day. Notwithstanding the government’s preposition on the establishment of a health care system that is promotive, protective, preventive, restorative and rehabilitative to every citizen of the country within the available resources so that individuals and communities are assured of productivity, social well-being nd enjoyment of living (F. M. H. 1988), the system, as is currently practiced is very inadequate in comparison to the Nigerian growing population and slow-paced economic development. According to the health manpower statistics, the ratio of the registered medical doctors as against the population’s need is put at 1:1,100 with modern medical facilities being administered in mega cities and little or none made available at the rural areas.As a result of lack of supervision or adequate provision for the essential needs of medical practitioners, doctors often times are faced with the conscientious decision to commute to the rural areas to administer Medicare on out-of-pocket expenses, which after a while becomes impossible to carry on. Thus the people in the rural area are left in the care of the traditional healer, who eventually cure their diseases with less charges than the bio-medical practice thereby saving the patients some money.The news of the efficacy of the traditional medical administration soon spreads to the urban cities and an inflow of travelers is experienced for consultation and medical attention. In certain medical cases, modern medical practitioners would refer a particular patient with illness considered incurable using modern medications to traditional healers thus further reaffirming the extent to which traditional medicine constitute important source of medical care for many people regardless of their wealth or level of education.Unfortunatel y, the effect of globalization and capitalist theory has eaten deep into the Nigerian government such that the individual gains or profits of the policy makers and that of those at the corridor of power is rated high and considered most important than the health and healing of the citizens. Much ado is made on the need for the nation to catch up with modern world in science and technology but the nation’s economy, as it is presently, cannot readily meet the high cost of modern health care and the advanced technology.

Finding the Best Ielts Essay Samples 2019

Finding the Best Ielts Essay Samples 2019 If you're not acquainted with a topic, utilize the web to discover more. There are additional varieties of assignments that I will cover later on in different posts on this site. Our dependable assignment writing website has the ability to resolve nearly all issues related to your academic tasks. Ielts Essay Samples 2019 Ideas Some folks think that developments in the area of artificial intelligence is going to have a beneficial effect on our lives in the forseeable future. To conclude, through a multi-pronged strategy, it's possible to grow the usage of public transportation. Nevertheless, if individuals require more than the typical level, then they ought to be ready to pay for it. Discuss possible methods to encourage the usage of public transport. When you are in possession of a great plan, you understand precisely what that sentence will be about already and the way that it fits in with the remainder of the essay. A superb ba lance of simple and elaborate sentences is utilised to develop an argument. Every sentence should have purpose, if you're just writing for the interest of writing then it won't be an excellent essay. Also, the quantity of skilled men and women could possibly be very constrained in some specific places. The list is apparently eternal. Seeing too many parts of advertisement is believed by many experts to be the reason behind excessive consumerism. Many nations spend a great deal of money on art. Hence, it's said, marry for money is right in a point. To a lot of individuals, it's appropriate to marry for money instead of love. So, for lots of people, it may appear appropriate to marry for money instead of love. High school is a vital time in the life span of young folks. Some folks claim that using tobacco has brought several social troubles and smoking ought to be banned. Secondly, teenagers want to vary the things that they learn to assist them develop into well rounded adults. Thus, sufficient sleep is essential for people and nations. The candidates will be receiving their Test Report Form (TRF) containing score of each module and general band score also around 10 days following the result. Part 2 Candidates will be provided a card which asks the examinee to speak about a specific topic. Candidates who intend to apply for IELTS 2019 are advised to experience the below post. In the very first section, an overall introduction is likely from the candidate. With an array of options readily available online, an individual can get confused with the choices, so here's a list of some of the greatest IELTS preparation books, in no particular order of priority. Completely devoted to writing part of the exam, it is going to tell you the way to structure your written answers in response to a certain question. Usually you have to take the IELTS test if you're applying for employment or to study in a college or university in an English-speaking country or if you're migrating to such nation. The Most Popular Ielts Essay Samples 2019 Rather than debating, there's a strong need to educate individuals to be more aware aboutof the feasible consequences that plastic surgery could have. If you only talk about the advantages you won't answer the question correctly. Our offer is quite exceptional. Some folks utilize technology to take advice for their medical problems as an alternative to seeing a health care provider. The Debate Over Ielts Essay Samples 2019 Introduction People appear to be either excited or worried about the upcoming effects of artificial intelligence. Academic Task 1 lets you demonstrate you could understand visual data and importantly, which you can describe it into a manner that demonstrates this understanding. Students receive a chance to observe how to compose various research papers. Practice to learn what works best for you. Top Choices of Ielts Essay Samples 2019 Therefore don't get intimidated if you believe you cannot write such essays. There are a number of different forms of essay and every one of them has a different structure. Our sample essay has a very simple but superior introduction in which it demonstrates that the examinee has knowledge of the subject and clearly states the writer's position to establish the remainder of the essay. Writing an essay is an essential role in academe life. These IELTS sample essays are categorised in a manner that makes it simple for you to observe how certain essay question types ask you to give certain responses to be sure the question is completely answered. Within this section you'll find samples of essays belonging to different essay types and manners of formatting. Several websites claim to offer you this calendar year's IELTS essay questions. Successful sports professionals can make a whole lot more income than people in other vital professions. First, the whole society benefits, and secondly the entire population is now paying for the services. In summary, it's a wonderful concept to have unpaid community service as a portion of a high school program because it is going to help the next generation prepare for employment and it'll build a caring community that's willing and can make our world a better place. Other people claim that it's much better to start work after school and earn experience in the realm of work.

A Doll s House, By Henrik Ibsen - 2028 Words

A Doll’s House, or Et Dukkehjem in Norwegian, is playwright Henrik Ibsen’s most widely recognized work to this day. Written in 1879, Ibsen tells the story of a modern drama based off the events happening to a fellow writer, Laura Kieler. As such, the Victorian era and audience being written to are familiar with the separation between men and women. However, this separation is welcomed, even applauded. In Henrik Ibsen’s notes for the contemporary tragedy, he remarks: â€Å"A woman cannot be herself in present-day society, which is an exclusively male society with laws written by men, and with prosecutors and judges who judge female behavior from the male point of view.† Thus, A Doll’s House embodies the theme of subjective morality, and calls†¦show more content†¦In the end, this leads to Nora realizing her life has amounted to being nothing more than a possession to both her father and husband. Following this revelation, she hastily decides to leave everything behind. Although it is widely accepted as an exemplary show of feminism for its time, it still reflects a massive flaw that has stuck with Nora throughout the entire play. Despite her grand revelation and advancement as a character, Nora is still devastatingly childish and naà ¯ve. This is shown in the final act and scene of A Doll’s House, after her fight with Torvald. On the surface it seems like the right choice for Nora to leave because of this nasty fight; however, she too, like Torvald, is somewhat clouded by emotion. In reality she is running from her problems without making any actual effort to salvage her marriage. Over and over again, Nora solves her problems by going behind Torvalds’s back instead of actually communicating with him. Even in the end, she lies about such a trivial thing such as attempting to break into their mailbox, this being at a point where she has mostly accepted defeat. This could show how afraid Nora has been afraid of her husband, however, it mostly shows how avoidant of confrontation she is. Not to mention, she puts Torvald on a sort of pedestal, having expectations that are idealized and not based in r eality. Yes, Torvald is indeed manipulative, but he does have very reasonable cause to be furious. Most of Nora’sShow MoreRelatedHenrik Ibsen s A Doll House1563 Words   |  7 Pages In the play, A Doll House by Henrik Ibsen, the title itself symbolizes the dependent and degraded role of the wife within traditional marriages. Ibsen portrayed the generous nature root into women by society, as well as the significant action of this nature, and lastly the need for them to find their own voice in a world ruled by men. Ibsen wrote this play in 1879, this is the era where women were obedient to men, tend the children until their husband came home, and stood by the Cult of DomesticityRead MoreA Doll s House By Henrik Ibsen1717 Words   |  7 Pagesâ€Å"A Doll, a Partner, and a Change† Social movement of women liberation toward equal rights and independence has been a big subject in human history. It happens not only in Europe but also all over the world. Though making progress, this movement has been advancing slowly and encountered backslashes from time to time. Maybe there is something deeply hidden which the society has not figured out yet, even women themselves. What do women want, freedom or good life? Most of the time, they are notRead MoreA Doll s House By Henrik Ibsen1291 Words   |  6 Pages A Doll s House by Henrik Ibsen, is a play that has been written to withstand all time. In this play Ibsen highlights the importance of women’s rights. During the time period of the play these rights were neglected. Ibsen depicts the role of the woman was to stay at home, raise the children and attend to her husband during the 19th century. Nora is the woman in A Doll House who plays is portrayed as a victim. Michael Meyers said of Henrik Ibsen s plays: The common denominator in many of IbsenRead MoreA Doll s House By Henrik Ibsen1288 Words   |  6 Pages Henrik Ibsen’s A Doll’s House is based in the Victorian society of the 19th century. It assesses the many struggles and hardships that women faced because of marriage â€Å"laws† that were crucial during that time period. The society was male- dominated with no equality. Nora is the protagonist in A Doll’s House and the wife of a man named Torvald. This play is about Nora’s voyage to recognizing her self- determination and independence. She transforms from a traditional, reserved woman to a new, independentRead MoreA Doll s House By Henrik Ibsen1298 Words   |  6 Pagesâ€Å"There is beauty in truth, even if it s painful. Those who lie, twist life so that it looks tasty to the lazy, brilliant to the ignorant, and powerful to the weak. But lies only strengthen our defects. They don t teach anything, help anything, fix anything or cure anything. Nor do they develop one s character, one s mind, one s heart or one s soul.† (Josà © N. Harris). Nora Helmer’s choice to lie and deceive is inappropriate and wrong for women to do to her husband during this time period; itRead MoreA Doll s House By Henrik Ibsen1037 Words   |  5 PagesHenrik Ibsen s A Doll s House is a work of literature genius. This three-act play involves many literary technics that are undermined by the average reader such as the fact that the plot shows the main characters Torvald and his wife Nora live the perfect life. An ironic paradox based around the fact that Nora and Torvald’s relationship is the complete opposite of perfect. Also, bringing upon a conflict as well, appearance versus reality. These little hidden meanings within stories are what areRead MoreHenrik Ibsen s A Doll House Essay1501 Words   |  7 PagesHenrik Ibsen’s play â€Å"A Doll House† was set in the Victorian era, a time where women were highly respected. Women in this time period did not work, they had nannies to take care of their children and maids to take care of their homes. Many women had no real responsibilities, they spent their time having tea parties and socializing with their friends. Henrik Ibsen dared to show the realism of the Victorian era while everyone else would only focus on the romantic aspect. In the play, â€Å"A Doll House†Read MoreA Doll s House : Henrik Ibsen962 Words   |  4 PagesDrama Analysis A Doll’s House (Henrik Ibsen) And Trifles (Susan Glaspell) In comparing both dramas, the overwhelming aspect of convergence between both is the open discussion of gender identity. Both dramas make similar points about what it means to be a woman. Modern society in both dramas is constructed with men holding power over women. This is seen in Trifles in how men like George Henderson and Mr. Hale are myopic. The premise of the drama is how women worry over trifles, and the dismissiveRead MoreA Doll s House By Henrik Ibsen1421 Words   |  6 PagesIn A Doll’s House, Henrik Ibsen examines conventional roles of men and women in the nineteenth century. In the play, Nora exemplifies the conventional feminine standard during that period. She seems to be powerless and confines herself through high standard expectations, demonstrating what the role of a women would be as a wife and mother. The protagonist of A Doll’s House is a woman named Nora Helmer. Ibsen shows how Nora’s design of perfect life gradually transforms when her sec ret unravels. InRead MoreA Doll s House By Henrik Ibsen876 Words   |  4 PagesA Doll’s House by Henrik Ibsen A Doll’s House takes place in the home of Torvald and Nora Helmer. Through conversation with Nora’s good friend Kristine Linde it is revealed that Mr. Helmer was ill around the same time Nora’s father died. Luckily Nora’s father left her enough money that Torvald and Nora could go on a life saving trip to Italy. But the truth comes out when we find out Nora’s father did not leave her a penny. We find out that Nora got a hold of the money through a loan but she signed

India s Production Of Shale Gas - 3074 Words

University of Pittsburgh Joseph Graduate School of Business Maria Beatriz Alcantara de Miranda Challenges in the Production of Shale Gas in the United States and in Logistics and Transportation of Natural Gas in Russia Research presented to the GRP: Global Energy – Competing Perspectives from Western PA to Eastern Europe course, taught by Prof. Susan M Hicks. Pittsburgh June 2015 ABSTRACT This research report examines the challenges in the production of Shale Gas in the United States and In Logistics and Transportation of Natural Gas in Russia in the past recent years and the future challenges for the Energy industry. This report is based on information catered by the many lecturers during the course and†¦show more content†¦Contents Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.4 Natural and Shale Gas†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 Challenges and Opportunities of Conventional and Unconventional Gas†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.7 Conclusions†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.14 References †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.15 Challenges in the Production of Shale Gas in the United States and In Logistics and Transportation of Natural Gas in Russia INTRODUCTION The most vital industry of our time is the energy industry. It provides energy to all other industries and improves the quality of people’s lives. Energy helps us produce and preserve all basic necessities like food, fuel for transportation, power to keep machinery working and communication technology accessible. Energy is found in a number of different forms as chemical energy, electrical energy, thermal energy, solar energy, mechanical energy, and nuclear energy. The future of the energy industries holds many responsibilities toward creating new technologies to explore and transport energy to its final consumer respecting natural resources and minimizing harmful environmental impact. The concerns on environmental impacts of the energy production systems have made many countries take an extremely large amount of time developing policies that regulate the energy industry. Those policies aim to control

Principles of Management Total Quality Management Free Essays

Total Quality Management (TQM) has been around for several years. The concept is being applied to business and industry processes for the purpose of quality improvement. Many businesses feel that TQM is only for large manufacturing type businesses or major industries. We will write a custom essay sample on Principles of Management: Total Quality Management or any similar topic only for you Order Now (Lee p1) TQM can be used for everyone with managers and employees. Certainly everyone involved with customer service. It is important to recognize the TQM and assessment are made up of identifiable, measurable components. Proper orientation to and understanding of the TQM philosophy, team development, problem solving techniques, and statistical process control must be the mission of everyone in any organization. (Lee p1) The wall street journal has twice reported on the struggling efforts of companies trying to improve overall quality and customer satisfaction. (Chaudron p2) Management must realize that to fully implement TQM, satisfy customers, and promote teamwork in the entire organization, often wrenching systemic changes must be made: profit sharing may be introduced; individual performance appraisals may be radically changed or eliminated; organizational structure may be realigned away from functions to a customer process or geographic – based structure, information may be given to employees formerly reserved for senior management; and significantly more authority may be given to line employees. (Chaudron p2) If management does not align these systems, the effect will result in much struggle and confusion. Organizations need to spend time on the design of their efforts. If they do not, they risk pouring time and dollars into and effort that will eventually collapse. Among the decisions that should be made up – front, before implementing a quality effort are: measures of success, the degree of employee involvement, the depth and breadth of immpleementation, and the techniques to be used. (Chaudron p2) As someone once said, â€Å"If you don†t like where are are going, you may not like getting there.† A manager of people needs to understand that all people are different. This is not ranking people. They need to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management. (Deming p1) A leader of transformation, and managers involved, need to learn the psychology of individuals, the psychology of a group, they psychology of society, and the psychology of change. (Deming p1) Changing behaviors is probably the most critical area in the process of change. People do not necessarily resist change. They resist being changed. It is important to give people time to understand the true needs and the process of change. Leaders promote open communication and clear visionss of the organizations future. The stronger culture values towards the market place, the less need for policy, instructions, organizational charts etc. Leaders empower and involve people to achieve the organization†s objectives. (Deming) TQM has been proven to work in many types of businesses such as Health Care facilities, Universities, multi million dollar corporations and small businesses. Can the concepts of TQM be applied to Hotel management operations? The Hotel industry is a very competitive business, based almost solely on customer satisfaction. Hotels have been feeling much more pressure in the past decade; they have been feeling a sense of crisis. Crisis that is caused due to th increasing number of new hotels being built up and down the interstates. An old hotel must use the concepts of TQM to keep themselves in the forefront of customer minds. To make the TQM philosophy work in the hotel industry, you must have continuos commitment from all levels of employees. Corporate owner, general managers, department managers, shift supervisors and hourly employees. The commitment must be to embrace and implement the philosophy of Deming and the principles of TQM on a daily basis. The focus must be on the processes of the organization and on providing leadership. Above all this commitment must be consistent. Owners and management must decide together and implement methods that can bring about change in the processes that produce product (room style and cleanliness) and service (customer satisfaction ) for the hotel. Management must review its mission and challenge suppervisors and employees to identify their respective departments philosophies, goals, objectives, and expected outcomes. If they don†t know the results they desire, assessment is meaningless. Once this is accomplished, techniques can be identified to measure quality improvement and to reduce the variation of outcomes. Commitment to quality is essential if companies are to succeed in a commercial environment. If you look at a 30 year old hotel and compare it to several new hotels, the older one better offer something of good quality and with excellent customer service. Competing with brand new is tough in this day and age. Customers want the best, they expect the best. TQM style will help bring out the best in any company. Comparing management styles of two hotels, brings about some interesting discoveries. One that used the TQM philosophy and the other that did not. The most obvious difference was the attitudes of the employees. The TQM hotel has employees that feel like they are the hotel. The same projection was received from the housekeeping staff as for the guest service agents. The general manager does not call them employees he calls them team members. They have team meetings, they all realize the importance of each job and each of them cross train for the other positions. The general manger has empowered the employees to make decisions on behalf of the business. They all have support from corporate managers and district managers. With this franchised hotel they all support each other. They try to keep their workplace fun with contest and monetary winnings. These employees enjoy coming to work and try to make each day better than the last. When the hotel succeeds so do the employees. The hotel without TQM present does not run the same at all. Employees come to work to fill their shifts. They make the same amount of money whether the hotel is full or empty. Empowerment is not a work that is recognized. All departments are separate and do not necessarily work together. The manager does much more managing and works harder because everything that happens is brought to them. When shown the difference between the hotels we are also forced to look at which one fares better in the community. With out a doubt the TQM hotel surpassed the other hotel. Suggestions to make TQM work for everyone.  · Make a personal self-examination regarding your willingness and discipline to alter day-to-day management behaviors in such a way that the organization is ever mindful of the strategic importance of TQM.  · Establish agreed upon quality measurements, followed by widespread search for the best performers to measure against.  · See out customer feedback and objectively measure their concerns.  · Work with employees to help them understand the strategic importance of new TQM activities and to buy into the process.  · Don†t go overboard. Focus on a few processes and their characteristics.  · Create an organization that is capable of learning from itself in the quest for continuos quality improvement in the strategic process Quality management principles are a comprehensive and fundamental rule of belief, for leading the operation and organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stake holders. (Quality Management) These principles used in hotel management could take you to the competitive edge. Principle 1 – Customer Focused Organization: organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements, and strive to exceed customer expections. Principle 2 – Leadership: Leaders establish unity of purpose, direction, and the internal environment of organization. They create that environment in which people can become fully involved in achieving the organization†s objectives. Principle 3 – Involvement of People: People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization†s benefit. Principle 4 – Process Approach: A desired result is achieved more efficiently when related resources and activities are managed as a process. Principle 5 – System Approach to Management: Identifying, understanding, and managing a system of interrelated processes for a given objective contributes to the effectiveness and efficiency of the organization. Principle 6 – Continual improvement: Continual improvement is a permanent objective of the organization. Principle 7 – Factual Approach to Decision Making: Effective decisions and actions are based on the logical and intuitive analysis of data and information. Principle 8 – Mutually Beneficial supplier Relationships: Mutually beneficial relationship between organizations and its supplier enhance the ability of both organizations to create value. (Quality Management) If all principles are applied with effective management, they will most certainly do a whole lot of good to create a better atmosphere for more effective people. Changing behaviors is probably the most critical area in the process of change. Leaders should empower and involve employees to achieve the organization†s objectives. Continuous improvement is a mindset, a way of doing business. We are never good enough; we can always be better. This is an ethic and an aspiration. (CIDR) On the other side of the coin, not everyone agrees with the whole TQM concept. In an article by Robert A Zawacki, Carol A. Norman, Paul A. Zawacki and Paul D Applegate, they say that total quality programs are a bust because TQM programs try to implement 9,000 new practices simultaneously. Their conclusions were (1) Involve everyone in the process, and (2) be willing to change everything, but concentrate on one thing at a time. They believe that most continuos improvement and partnering programs are failing because individual contributors are overworked, lack alignment and feel devalued by their leaders. In their opinion the error that many leaders made in the 1990†³s , in their rush to embrace the total quality movement, was that although they recognized the importance of quality they put more efforts into planning than they did into implementation and follow-up. (Zawacki p1) TQM can work with efforts of everyone. From the highest paid to the lowest paid. Everyone in the company is important. Jobs will be better, people will be happier and customers more satisfied. That spells better business and more business. Everyone wins. All it takes is commitment. How to cite Principles of Management: Total Quality Management, Essay examples

How Volvo Evolve in the Changing Market free essay sample

BK 3037 Strategic Marketing Question 1: PESTEL Answer: Political One of the macro-environment factors which influencing Volvo’s strategy is the large taxation toward automotive trade by the government. Government is putting in place taxation structures that penalize large cars, with large CO2 emission. According to the case, Volvo’s biggest seller was its XC range, now being particularly successful in America, where big cars typically equated to big success. This government acts is encouraging consumers to move to hybrid or fuel efficient cars from big cars because the selling price of big cars would be more expensive when governments impose larger taxation on large vehicles. Consequently, the demand for big cars would drop significantly as consumers would prefer smaller cars due to high price sensitivity level and benefits gained from the government on smaller cars (Yoon and Tran, 2011). Therefore, large taxation on large cars will affect the sales and revenues of Volvo who mostly sells big cars. Legal The enforcement of US government toward the safer initiatives for automobile industry has challenged most of the automobile manufacturer which included Volvo. Therefore recently, Volvo invested heavily in safety research and development; its Goteberg Safety centre is world-renowned. Hence, Rudall (2011) emphasizes that the cost per unit of car has increased as research and development require a lot of experiments and tests to assure the performance. Besides that, research and development in new products involves a risk of whether the consumers will like the new features that have been added to the new or existing product. The more Volvo invests in research and development, the less cash flow they have in hand, thereby affecting the smooth running of daily operations. Economic Oil is the major ingredient in the production of tires. According to Li and Zhao (2011), increase in oil prices means that the cost to make the tires also increases. These tire production affects the Volvo as the increase in the price in tire production affects their profit margin. Additionally, rising commodity prices also affects Volvo’s strategy as 1 BK 3037 Strategic Marketing he raw materials for automotive industry are basically rubber and steel. Since, the prices of these commodities have gone up; Volvo would have to spend more money to purchase the auto component to make the entire cars. The higher the price Volvo purchases these commodities, the higher the selling price that Volvo would have to charge their customers. If they were to transfer the cost to their customers, there is a possibility that customers would shift to Volvo’s competitors as customers are very price sensitive (Lee and Cheong, 2011). Hence, the sales and profits of Volvo will decline and they might lose market share. Moreover, with the rising price of oil in the American market, sales and revenues of Volvo has dropped dramatically because their main business comes from fuel grueling SUV’s. With the increasing fuel prices, the trend has shifted from bulky cars to smaller and fuel efficient cars, thus, Volvo will be faced with many competitors such as Toyota while dealing with satisfying their customer demand (Hilmola, 2011), and hence, it affects the profit margins of Volvo. Moreover, increased oil prices is affecting the type of vehicles demanded by the customer and the way those vehicles are designed. According to Xia and Tang (2011), since there is a big shift from SUVs to fuel efficient or hybrid cars due to the rise of fuel prices, the problem of manufacturing overcapacity has incurred, where supply is more than demand, thereby, sharply dropping the SUV price. Additionally, when Volvo lowers down the selling price of SUVs, the profit margins of each car will become smaller, as their selling price might just be sufficient to cover the total cost of the production. Besides, when supply is more than demand, they would need more space or bigger warehouse to store the cars, and hence, higher cost of storage would incurred. Consequently, it forces Volvo to change their strategy to produce fuel efficient cars instead of SUVs. Environmental Furthermore, the community realizes that the transportation sector is becoming increasingly linked to environmental problems. With a technology relying heavily on the combustion of hydrocarbons, notably with the internal combustion engine, the impacts of transportation over environmental systems has increased with motorization (Bernon, et al. 2011). According to case study, Volvo’s main strategy is to produce SUVs but the consumers are engaging with environmental concerns where they are 2 BK 3037 Strategic Marketing demanding from fuel-efficient cars that release less pollution and absorb lesser fuel. Hence, this forces Volvo to offer Flexi-Fuel (combination of Petrol and Ethanol) in certain geographic mark ets in order to catch up the latest trend. Due to this reason, Volvo has to spend vast amount of money to purchase new raw materials and develop the technology to produce fuel-efficient cars to meet the current demand. Under such conditions maintaining market share and customers is difficult as the selling price needs to be lower to beat the competition, thereby, forcing Volvo to absorb the production costs (Needles, et al. , 2010). Social On the other hand, the changing social culture is affecting Volvo’s strategy as well. There are declining birth rates in Europe, smaller families and more couples choosing to remain childless. This demographic change has influenced Volvo significantly as their main product, SUVs, as it is suited well for big-size families. However, due to the increase of nuclear families consumers are willing to purchase smaller cars because of their small family size and smaller cars consume less petrol, thus it saves cost (Gwartney, et al. , 2008). In addition, many cars on the road today are used by just single occupants, commuting to work. Hence, the socio-cultural changes affect Volvo business strategy as the demand for SUVs is declining but demand for smaller and fuel-efficient cars is increasing. Besides that, they have to invest a big amount of money to do research and development for fuel-efficient cars in order to compete with Toyota for market share. Baumol and Blinder (2011) emphasizes that heavy RD will lead Volvo to incur higher cost of production and profit margin will decline as they cannot sell the cars at a high price since to their competitor (Toyota) is offering reasonable price for fuel-efficient cars. Technological Technological factor plays an important role in automotive industry because consumers always demand for better and higher quality technologies in their cars so that the technologies can help consumers to save petrol, bring greater convenience to them, and ensure their safety (Hage, 2011). Based on the case study, Volvo took the first step as the pioneers of the safety cage, crumble zones, side-impact protection, antilock brakes, whiplash protection, and airbags. As the first mover, Volvo is able to 3 BK 3037 Strategic Marketing enjoy great profits before their competitors come out with the similar technologies but with lower prices or better quality (Aswathappa, 2005). Hence, Volvo would have to invest heavier in RD to develop innovative technologies that create the safest most exciting car experience to customers. Additionally, Volvo also needs to invest in RD for fuel-efficient cars as it is the current of the market. If Volvo fails to produce hybrid or fuel-efficient cars with a reasonable price, they will lose market share due to competitors are offering customers with the demanded products (fuel-efficient cars) (Schwartz, et al. , 2010). Heavy RD is required from Volvo and at the same time they cannot charge higher prices, and hence, the profit margin of Volvo will be smaller. 4 BK 3037 Strategic Marketing Question 2: Five Forces framework Answer: Five Forces framework included the bargaining power of supplier and buyer, threat of substitute, threat of new entrants and power of rivalry. Any changes from any of the forces will bring huge impact to an industry. As the world is going to global, competition arise and it make the five forces framework even more competitive and it affect the global automobile market directly. Bargaining power of buyer Bargaining power of buyer are referring to the negotiation power or influencing power of the buyers toward the prices charge by a company (Jones and Hill, 2010), the buyer of the automobile company may refer to the end user of the automobile. As year by year, there are more and more new players joining the market of automobile. One of the reason contributes to high bargaining power of buyer is low switching (Jones and Hill, 2010). As times past, there are more and more players join to the automobile industry. For example, U. S’s automobile market shares which used to dominate by the Big Three (Ford Motor Company (Ford), General Motors Corporation (GM) and DaimlerChrysler (DC)) had been taken over by foreign brands such as Honda, Toyota and Mitsubishi in 2005 (Gopal, n. d. ). Hence, this provides larger range of choices for the consumers and this makes the buyers have high bargaining power toward the industry. Since there are more choices in the market, consumers’ dependency toward the particular brands will decrease, as the product does not fulfil the customers’ expectation, they might switch to another brand with low or even non switching cost. For example, as according to research, the sale of new car in U. S market has increase, as people are willing to pay for better quality cars (Gopal, n. d. ). The world now is moving to the environmental friendly site, thus, most of the automobile firms are facing challenge by switching their focus from big car, large engine to fuel-efficient engine. Beside, due to the availability of information, buyers nowadays are more educated and they are very concerning about the effect of the automobile to the environment and this has relatively increase their bargaining power as buyer. For example, there are more than 100 type of motor magazine in the market 5 BK 3037 Strategic Marketing which provides reliable and sufficient information for consumers (Gopal, n. d). Since the switching cost of the buyers is low due to the fierce competition, buyers’ brand loyalties have decrease. Bargaining power of supplier Bargaining power of supplier is referring to the negotiation power of the supplier for the business which may include supplier of human resource, supplier of raw material, and other outsourcing partners (Jones and Hill, 2010). For the auto component supply industry, the bargaining powers of suppliers are relatively low, as there are many available suppliers of raw materials in the market, the switching cost of the cars manufacturer to other suppliers are low or even none. For example, large automobile manufacturers such as GM, Ford and Toyota have strong bargaining power as they always purchase the raw material in large quantities (Jones and Hill, 2010). The sizes of auto components are typically small (Ahmadjian and Lincoln, 1997), meanwhile the big players are able to use the threat of manufacturing a component themselves rather than buying it from auto component suppliers to played off suppliers against each other, forcing them to lower down the price and increase the quality (Ahmadjian and Lincoln, 1997). Hence, we can say that the bargaining powers of auto component suppliers are relatively low. Unlike air line industry, which the air line are highly depend toward the suppliers, automobile manufacturers such as Toyota, Honda or Volvo, it has own research and development department (RD) which helps in exploring all the latest technology. It contributes in lowering down the dependency toward the suppliers as suppliers merely involve in supplying raw material instead of important technologies as like Boeing (air plane manufacturer) and other air line. Hence, in short, the bargaining powers of suppliers are relative low as the low dependency toward the suppliers and the threat of switching to other suppliers always work as a strong bargaining tool for the automobile manufacturers. Threat of Substitution This refers to the product of different businesses or industry that can satisfy similar customer needs (Jones and Hill, 2010). For automobile industry, due to the increasing 6 BK 3037 Strategic Marketing number of public transport and other way of transportation, the demand toward automobile has gone down. For example, as according to research, nowadays people might choose to take public transport as their daily transport instead of own private car due to cost and environmental issues (Eboli and Mazzulla, 2008). Beside as government is placing pressure toward the environmental issue, public transports are being well develop day by day (Eboli and Mazzulla, 2008), and it actually decrease the dependency of owing a private car. In addition, as the social-culture has changed, people nowadays are reluctant to give birth and hence it decreases the willingness of consumer to own a car. As according to research, the birth rate of developed countries such as Japan, Korea and State are relatively low and it actually affected the several industries and this included automobile industry (Powell and Hendricks, 2009). In this case we can justify that only small part of the automobile industry are highly affected by the substitution, however, for those luxury brands such as Volvo, BMW or Audi, their target markets are hardly affect by the improvement toward the public transport (Svensson and Wagner, 2011). In short, the threat of substitution toward the automobile industry is not high as it merely affected those below middle-income. Threat of New entrant New entrant may refer to potential competitors that are not currently competing in an industry but have the capability to do so if they choose so (Jones and Hill, 2010). As refer back to the case, the automobile industry has facing increasing deregulation; this had broken down the entry barrier for new entrance. For example, Volvo needs to compete with not only the local market players but also the Asia market player such as Toyota since there entry barrier of foreign brands to the local market had been broken down. As more new entrance coming into the market, the switching cost of the consumer from one brand to another brand is even lower than before (Che and Seethu, 2008). Hence, there deregulation may affect partly of the industry but not whole. Firstly, setting up a new automobile manufacturing company requires huge capital injection which decreases the willingness of new player to enter the industry. This may due to the high risk of huge capital injection and hence potential companies dare not to grab the opportunity. Beside there are already few strong players in the automobile manufacturer industry such as GM, Ford, Toyota and Honda, which have 7 BK 3037 Strategic Marketing already gain certain economic of scale in term of buying large quantity of auto components (Xia and Tang, 2011), and this had build barrier of entry for potential players. In short, the threat of new entrant is low as it is high risk business. Rivalry among established companies It refers to the current struggle between companies in an industry to gain market share from each other (Jones and Hill, 2010). For automobile industry, the rivalry is intensified due to the high exit cost and the industry demand. As mentioned earlier, the set up cost of an automobile manufacturer is relatively high and hence this has created exit barrier. Hence, even the business of an automobile manufacturer is bad; it will still lock into the industry where overall demand is static or declining (Jones and Hill, 2010). For example, GM, had struggled in the industry for more than 8 years due to declined sale, because of the high exit cost, it had been locked within the industry (Terlep, 2011). Besides, the declining demand from customers as mentioned earlier had contributed to intensify the rivalry as well. As consumers are reluctant to buy a new car due to environmental issue or declining birthrate, it actually forcing the automobile manufacturers to play off against each other for larger market shares (Eboli and Mazzulla, 2008). Hence, we can conclude that the rivalry among the established companies of automobile industry is intensified due to the declining demand and high exit cost. 8 BK 3037 Strategic Marketing Question 3: Answer: There are many different brands of vehicles. As to stand with one foot crossed in front of the other competitors, Volvo has adopted the focused differentiation strategy (Dinitzen, 2010). A focused differentiation strategy is aimed at a niche group of customers with unique tastes (Schermerhorn, 2010). The cars produced by Volvo are targeted at a niche market of safety conscious upscale families. These upscale buyers of Volvo are those who value Volvos reputation for durability, and are willing to pay high dollars for this Swedish brand of luxury. Volvo has differentiated their cars by adding additional features that are not available on other cars. Their cars are known as extremely safe cars for families due to the design, which its innovation in car safety enhancements, being pioneers of the safety cage, crumble zones, side-impact protection, antilock brakes, whiplash protection, and airbags, as stated in the case. One primary means of differentiating Volvo’s cars is through its research and development department to produce cars model that exude quality, performance and safety which emphasize on creating luxury automotive brand for family sector. This can be seen from the case that the model of XC90 is well-designed with a large SUV and the price range from ? 33,000 to ? 54,000. However, Volvo continually develops and adds new features that increase values to customers. Some recent innovation of Volvo’s that differentiates their products is Volvo’s sporty hatchback S30 which the engine and brake system of the S30 is designed differently from any compact executive hatch class cars in existence and is destined to compete against high-end versions of VW’s Golf. This shows Volvo attempted to broaden their target market by attracting younger drivers to their car marque (The Sydney Morning Herald, 2007) and Volvo sees their future as delivering safe, premium and exciting driving suitable for families. At the same time, Volvo has reached a level of maturity, by providing a better balance between sportiness and comfort, and also achieved high level of safety. Besides using focus differentiation strategy, Volvo should use differentiation strategy with a little of expansion strategy. A differentiation strategy depends on developing resources that set the company’s offer apart in a way that is meaningful and difficult 9 BK 3037 Strategic Marketing to duplicate (Lowy and Hood, 2004). This can be achieved through keeping ahead of competition, satisfying customer’s wants and also expectations better than business rivals (Moynihan and Titley, 2001). Volvo’s cars consist of those attractive features which meet customers exact demands in terms of passenger comfort, driving safety and total economy. This enables Volvo to sell their cars at a premium price and satisfy the unique needs or preferences of customers (Hills and Jones, 2007). Furthermore, people are becoming more conscious about what they are buying, and are more environmentally and safety conscious too in today’s trends (Aarts, 2010). This means that quality work is a crucial part of all areas in their global organisation from product development and design to purchasing, manufacturing, sales and service. Therefore, Volvo should expand their products and focus on product innovation that developing product features that customer value to prevent eroding the current market and increase overall sales and profits (Hunt, 2003). This is to ensure that in case the existing market for the type of product that Volvo offers is already saturated and there are convenient ties to other product types. This strategy helps reduce overall business risk by offering products in a variety of customer categories. With this, Volvo may build up a brand name that evokes the feeling of safety and luxury in an expanding market base. The uniqueness of Volvo may insulate the company from competitive rivalry and reduce customer sensitivity toward price increases. Consequently, these will increasingly affluent public and they will become more famous and trusting of automotive industry. 10 BK 3037 Strategic Marketing Reference List Aarts, L. (2010) Feeding People. United Kingdom: Academy Press. Aswathappa, A. (2005) International Business. nd ed. New Delhi: Tata McGraw-Hill Education. Baumol, W. J. and Blinder, A. S. (2011) Economics: Principles and Policy. 12th eds. Ohio: Cengage Learning. Bernon, M. , Rossi, S. and Cullen, J. (2011) ‘Retail reverse logistics: A call and grounding framework for research’, International Journal of Physical Distribution Logistics Management, Vol. 41, No. 5, pp. 484-510. Dinitzen, H. B. (2010) Organisational Theory: A Practical Approach. Denmark: Hans Reitzels Forlag. Eboli, L. and Mazzulla, G. (2008) ‘Willingness to pay of public transport users for improvement in service quality’, European Transport. Vol. 38, No. 1, pp. 107-118. Gwartney, J. D. , Stroup, R. L. , Sobel, R. S. and MacPherson, D. (2008) Economics: Private and Public Choice. 12th eds. Ohio: Cengage Learning. Hage, J. (2011) Restoring the Innovation Edge: Driving the Evolution of Science and Technology. Stanford: Stanford University Press. Hills, C. W. L. and Jones, G. R. (2007) Strategic management: an integrated approach. USA: Cengage Learning. Hilmola, O. P. (2011) ‘Benchmarking efficiency of public passenger transport in larger cities’, Benchmarking: An International Journal, Vol. 18, No. 1, pp. 23-41. Hunt, B. 2003) The Timid Corporation: Why Business is Terrified of Taking Risk. England: John Wiley and Sons. Jones, G. and Hill, C. (2010) Theory of Strategic Management. 9th eds. South-Western Cengage Learning. Lee, K. H. and Cheong, I. M. (2011) ‘Measuring a carbon footprint and environmental practice: The case of Hyundai Motors Co. (HMC)’, Industrial Management Data Systems, Vol. 111, No. 6, pp. 961-978. Li, Z. and Zhao, H. (2011) ‘Not all demand oil shocks are alike: Disentangling demand oild shocks in the crude oil market’, Journal of Chinese Economic and Foreign Trade Studies, Vol. , No. 1, pp. 28-44. Lowy, A. and Hood, P. (2004) The power of the 22 matrix: using 22 thinking to solve business problems and make better decisions. United States: John Wiley and Sons. 11 BK 3037 Strategic Marketing Moynihan, D. and Titley, B. (2001) Advanced business. New York: Oxford University Press. Needles, B. E. , Powers, M. and Crosson, S. V. (2010) Financial and Managerial Accounting. 9th eds. Ohio: Cengage Learning. Powell, J. and Hendricks, J. (2009) The Welfare State in Post-Industrial Society: A Global Perspective. London: Springer. Rudall, B. H. (2011) ‘Research and development: Current impact and future potential’, Kybernetes, Vol. 40, No. 3/4, pp. 581-584. Schermerhorn, J. R. (2010) Management. United States: John Wiley and Sons. Schwartz, R. A. , Carew, M. G. and Maksimenko, T. (2010) Micro Markets: A Market Structure Approach to Microeconomic Analysis. Hoboken: John Wiley and Sons. Svensson, G. and Wagner, B. (2011) ‘Transformative business sustainability: Multilayer model and network of e-footprint sources’, European Business Review, Vol. 23, No. 4, pp. 334-352. The Sydney Morning Herald. 2007) Smallest, cheapest Volvo targets younger customers. [Online]. 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